Edit: Here's the comment I left on the last post in response to Shane.
Oh I admit freely he got the best of me. I'm man enough to admit that. But we (Nate & me) we're both wrong. Instead of getting pissed I should have gone & talked to Pat right then instead I walked out. In my opinion which is the one we're talking about I got shit customer service, end of story.
Its a simple concept in customer service. You Bet! Customer walks in asks for something, answer You bet! Is it in stock, well no, but wait a second & I'll track it down for you. 10 minutes making phone calls will get an ETA that is more accurate than "probably 2 weeks." Hey an accurate ETA will make the customer happy even if it really is 2 weeks. Out of stock at the distributor? Few more phone calls, maybe a little Internet & you track down said item. Maybe pull out some catalogs show the customer that you give a shit about his business by giving him some other options & backing up your knowledge of the item. Guess what 10-20 minutes just got you a customer for life. Simple concept that even helps keep on stock lower. "Special order" is just that "special" not a pain in the ass. I understand that a store can't have everything a customer wants every time they walk in. They can have a desire to help said customer instead of giving him the feeling he needs to get back to shooting the shit with his fellow employees. I will say that I got 10 minutes of face time in an otherwise empty store to get basically left to my own thoughts. Looked up & he was shooting the shit with his fellow employees, this is when I bailed.
I'll take a beating on this one. I don't care I probably deserve a beating for walking on sacred ground & voicing my opinion. I got shit service(in my opinion) & I vented. What I get in return (before I had a chance to go talk to Pat) a smart ass response (I'll say it slowly). Granted it was a good response & I apologized for being ignorant on the tire facts. But because of how it was stated A&B lost a customer because of it. I'm sure A&B doesn't care & I know my business is of little consequence to their overall financial outlook. But a customer is still a customer. One who was probably going to buy many thousands in bikes this year alone. Don't get me wrong I usually have great service from A&B but I've always dealt with the same people. I've just gotten to that point in my life where if you don't value my time then I'm not going to give you my business.