I try really hard to support my LBS'. Its just they make it so damn hard for me to not go postal. Sometimes I think I would rather get kicked in the nuts than go to the LBS. I quit going to Sunshine when I heard a salesman tell a customer "you don't want a cross bike, cross is a fad." I walked out & have never been back.
Today I needed tubes & tires for my mtb so I went to A&B to use my gift certificate. They didn't have the Conti's I wanted so I grabbed a salesman to ask about the other tires they had. I first inquired about ordering the Conti's. Answer it would take 2 weeks. What the ?? I can get them in 3 days online. That was my mistake & I take credit for being stupid and asking for help. I spent the next 10 minutes trying not to laugh at the guy.
Next he tried to tell me a 2.4 tire weighed less than the exact same tire in a 2.1. I called him out on this to explain his psuedo science on that one. UH, UH they use less material. Really? Less material in a wider tire? What kind of special rubber are they using here? OK I didn't beat him up to bad over that. EDIT I guess I'm an idiot because WTB does make the 2.4 lighter than 2.1. How the hell they do that is beyond me. Sorry to the LBS.
Then he tells me that tire X is great if you have the skills to ride it & then goes on to tell me he has mad skills & they work great for him. That's pretty much where I ended the need for help & started looking on my own. I decided I wasn't going to buy a tire just because it was what they had in stock & left without even getting any tubes. I'll just patch the ones I have. If they would have cashed out my gift certificate I think I would have. Oh well I'll just go back on Saturday when Skip & Stokes are working.
It seems a simple concept. Customer service. Give people what they want not what you think they should have. I've been riding a long damn time & I know what I like. I'm not stupid enough to think my way is the best & am open to suggestions. I just want to have intelligent suggestions given to me.